Q&A IDOMOVE GO+

CONNECTION BETWEEN IDOMOVE GO+ AND IDOMOVE APP

Make sure that Bluetooth is on. Close app and reopen. Make sure wristband is “Connected” in Bluetooth-settings. If not, turn Bluetooth off and on, and tap on the line that says “X6C-xxxx to connect to wristband. When connected, go to App > Choose Activity > Choose Wristband and “Walking man” og tap “Save”.

Make sure that Bluetooth is turned on. Make sure that wristband in Bluetooth phone settings is NOT paired. Go to App > Choose Activity > Choose Wristband and “Walking man” og tap “Save”. If this doesn’t help, close app, or delete shortcut, and reopen app. And/or turn phone off and on.

Make sure that Bluetooth is turned on, and phone is connected.

Make sure that Bluetooth is turned on. If wristband is paired or visible, then unfair and turn off Bluetooth and then turn back on. 


The wristband and app can be connected if the distance between the two are approximately 7-8 metres inside or 10 metres outside.

Make sure that you have unregistered bracelet from your old phone. If not; Go to IDOMOVE App > Settings > Unregister wristband. If you’ve got an iPhone, then also go to Bluetooth settings in Phone Setting > Choose “X6C-xxxx” > Forget.

The vibration is a sign indicating that your app and activity tracker have lost the connection.

You can at any time register a new IDOMOVE GO+ wristband or unregister an existing wristband. In the menu, tap “Set activity” and then “Setting”.

Go to “Set Activity” in the menu. Tap the cycling man, then the smartphone and tap “Save”. Registration of cycling happens via the GPS on your phone – therefore remember to bring your phone with you. Moving with a speed above 40 km/h, the tracking will automatically stop and “activity” has to be re-set.

On some Android phones, often Huawei, you have to turn off battery optimizing in the phones settings below the IDOMOVE-App. Follow this guide: Open Settings > Choose Programs > Choose Settings in the small pop-up menu at the bottom > Choose Special Access > Choose Ignore Battery Optimizing > Choose Al Apps > Choose IDOMOVE Link and mark ”Enable”

It is possible to use the app without the wristband but remember to bring your phone with you. Go to the menu, press “Set Activity”, then choose the activity you want tracked and the phone as your tracking device.

No. iPhone 4S is the oldest Apple phone you can connect IDOMOVE GO+ to.

You can see the difference on the back of the phones. They have different model numbers. iPhone 4: A1332 and iPhone 4S: A1387.

If you have an Apple phone, it is not possible to deactivate caller ID and SMS. However, you can turn off push-messages from social media and they will not appear on the display of the wristband. If you have an Android phone, soon it will be possible through the app to deactivate everything.

Whenever the wristband has charged to 100%, the charging will automatically stop to protect the battery. Ultimately, that means that the battery will drop to 80% until it will start to charge again – despite the fact that it is still connected to the charger.

Remember, that your wristband must be connected in Bluetooth in the phone’s settings. Should you loose connection to your wristband when updating your phone, you can check if your wristband is no longer connected in “Bluetooth”.

To reestablish connection go to “Settings” on your phone and afterwards “Bluetooth”. In “Bluetooth” you must make sure that our tracker is NOT connected here. If it is connected, you should unpair the two. Following, you go to iDOMOVE App where you should connect wristband and app as guided in the user manual.

About IDOMOVE App

You can sign up as a new user either by entering your email or logging in with your Facebook or Google+ account.

To recover the password, tap ”Forgot password” in the bottom of the login page. Your password will be sent to the email that you have listed as your username. If you want to change your password, go to “Settings” and select “Change Password”. You cannot change your password if you log in with your Facebook or Google+ account.

You can change your personal information under “Settings”. Tap the editing icon in the upper right corner, change your personal information and tap “Save”.

You can always change the name and looks of your character. Go to “Settings” in the menu and tap “My character”. Choose a new character and tap “Save”.

When signing up you are offered two possibilities: Purchase a training plan or manually set a daily target. If you have purchased a training plan, you will receive target every morning based on your personal information and current activity level. If you have chosen manually to set a target every day, every morning you will receive a push-message reminding you to do so. If you have changed you mind, you can go to “Training Plan” in the menu to purchase a subscription plan.

Go to “My Challenges” in the menu. Here you can view your active challenges. Tap on “+” in the upper right corner to create a new challenge. Choose your opponent or make a joint effort. Create as many challenges as you like, there is no limit.

Go to the menu, select “Set Activity” and tap the illustration of a running man.

Check to see if the activity you want to track is set as your current activity on the App. Go to “Set activity” in the menu and choose either your smartphone or the wristband as your activity tracker. Choose the activity you want to perform and tap “Save”.

When reaching a new activity level, a push-notification telling that you have reached the next level will be sent. If you have moved less than 200 moves within 2 hours you will receive a reminder via push-notification. You can receive push-notifications from 7am until 10pm.

When you purchase our training plans via the app, you’ll will not be bothered with ads anymore. You can purchase one of our subscriptions under “Training Program” in the menu.

You can buy a subscription under “Training Program” in the menu. You can choose between three different subscription plans. A 30 day, 3 month or 6-month subscription. When you have bought the subscription, you will receive a new daily challenge, which matches your current activity level, height, weight, gender and age.

Read our terms and condition.

Go to “Invite Friends” in the menu list.

You can only monitor your sleep quality wearing IDOMOVE GO+ during the night.

It is not possible to delete any of your data. If you want to get rid of your data you will have to create a new user.

You can find your activity history by going to “Activity level” in the menu and tap on your character. The app will store your activity history up to one month at the time.

When you search for “Idomove” in App store on your iPad, IDOMOVE App won’t be available. To install the app you must go to top right corner and select “iPhone” instead og “iPad” and install the iPhone-version of the app. Then it it possible to start your journey with IDOMOVE.

IDOMOVE GO+ SPECIFICATIONS

Put the wire end with magnetic points onto wristband bottom pins, then plug the other end, with standard 5V/2A USB, into a power source to fully charge the activity tracker for about two hours before using. The battery lasts for about 10 days but it is highly recommended to charge it every 7-10 days.

IDOMOVE GO PULSE and IDOMOVE GO+ is activitytrackers, which tracks activities such as steps and other daily movements. The writstband has an algorythm, which insures that small movements are not tracked before the 6th or 10th movement in a row. This way, the wristband avoids counting and tracking ALL movements. The recommended daily goal is 12.000 movements. Every move counts.

The daily goal is individual. The recommended daily goal is 12.000 movements. Which includes steps, but also movements. Every move counts.

Make sure your IDOMOVE GO+ is fully charged and that the app is updated. Is it still not working, go to menu, choose “Set activity” and press “Setting”. Now you can unregister and register your IDOMOVE GO+ all over again.

Press and hold down the touch button for 3 seconds and the wristband will switch to “Temporary Mode”. You’ll recognize it by the stop watch starting. Now the wristband will track your activities until you stop the stop watch and you’ll be able to see your data from that period of time. Hold the button for 3 seconds again to switch back to “Normal Mode”. The data you’ve collected in the temporary mode will also be added to the total tracking of your moves during the day (normal mode).

You can set the alarm clock in the app. Go to “Alarm Clock” in the menu list and create the alarm. When the alarm goes off, your wristband will vibrate for 3 minutes. Press the touch button to cancel it.

Go to the menu in the app, select “Set activity” and tap on the illustration of a running man. Select the wristband as your tracking device and tap “Save”.

Your wristband probably has an defect. Contact our support: support@idomove.com.

The DOMOVE GO+ needs to be worn during the night to be able to track your sleep quality. The wristband tracks your movements during the period you want monitored. Set your sleeping time under “Sleeping Tracker” and choose start and end time. Next morning, go to “Sleep Activity” and view your data. The data will be shown as a graph showing your activity during the night. Be aware that it can take some minutes for the data from the wristband to be transferred to the app.

The wristband will vibrate in the following situations: Search the bracelet, Sedentary alarm, Achieving the preset goal, alarm clock, when it begins to charge, low battery, when the Bluetooth connection is dead, incoming and missing call, SMS notifications and social media notifications.

To ensure that yo receive text messages and calls on your wristband, IDOMOVE app must be active on your phone. Texts and calls are transferred by Bluetooth, but despite the fact that the Bluetooth connection are out it is possible to receive both texts and call as long as the app is active.

Make sure that you have given IDOMOVE App permission to use information about contacts in “Settings” on your phone. If it is not activated then activate and then the person’s name will be showed on the display.

Some smartphones does not allow that 3rd part applications are being read.

Go to Settings on your telephone, find IDOMOVE App and deactivate “Allow messages”.

FOR FURTHER INFORMATION, PLEASE GO TO USER MANUAL.